• Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Where can I find more information about European train stations?

  • Q. What constitutes a group?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Can I print my train ticket at the station?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Do you offer discounts on tickets for groups?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. How can I track the status of my refund?

  • Q. How much luggage can I take on the train?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Can I get the address and phone number for the train station?

  • Q. Where do I find my booking number?

  • Q. Will French National Strike affect my travel?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. I missed my train. What should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. What credit cards does Rail Europe accept online?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Are there ATMs on board?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. What should I do if the train is late?

  • Q. Can I bring my bike on board?

  • Q. Will the conductor take my passport?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Can I book group fares online?

  • Q. Do you offer maps of European train stations?

  • Q. Is there WiFi onboard?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. What food and drink options are on board?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Can I change seats after the train departs?

  • Q. Can I bring food and drinks on board?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What other types of services are available at the station?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Where can I store my luggage on an overnight train?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Is there a fee to take luggage on a train?

  • Q. How do I get a promo code?

  • Q. How are sleeping compartments kept secure?

  • Q. How far in advance can I buy my train ticket?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. How much luggage can I take on an overnight train?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How early should I arrive at the train station?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Can I bring my pet on board?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Do I need to tip the train staff?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. How can I find the cheapest train tickets?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. What do I do with my luggage?

Browse our FAQ


  • Q. What is a travel day on a rail pass?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Are there shower facilities on board?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. What is a Rail Pass?

  • Q. What language is spoken at the train station and on the train?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What is the "validity period" of a rail pass?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Are there discounts available for rail passes?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. How do I connect between train stations in the same city?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can I print my rail pass at the station?

  • Q. Can I open the train windows?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. How do I find my train?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. How far in advance can I buy my rail pass?

  • Q. What is the 7:00 pm rule?

  • Q. Who is eligible to buy a rail pass?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Are there restrooms on the train?

  • Q. Are European trains "child friendly"?

  • Q. Do I need to show my passport to board the train?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How do I get a promo code?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Where can I use my Swiss pass?

Browse our FAQ


  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Can I book group fares online?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Do you offer e-tickets?

  • Q. What constitutes a group?

  • Q. What language is spoken at the train station and on the train?

  • Q. Will French National Strike affect my travel?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Does my train ticket include a seat reservation?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Are there discounts on train tickets?

  • Q. How do I book a train ticket on your site?

  • Q. How can I track the status of my refund?

  • Q. I missed my train. What should I do?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Why are e tickets not available for certain trips?

  • Q. What is a Diabolo fee?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Are the fares offered on your website based on live availability?

  • Q. How do I get a promo code?

  • Q. How long are train tickets valid for?

  • Q. What is the benefit of buying passes through the group department versus the web?

Browse our FAQ


  • Q. I have a question about my promo code. Who should I contact?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. How do I use a promo code?

  • Q. The promo code I have expired. What can I do?

  • Q. My promo code is not working. What should I do?

  • Q. How do I get a promo code?

Browse our FAQ


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What is the Rail Protection Plan™?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. Are there luggage handling services at the station for groups?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

Browse our FAQ


  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.