• Q. Do the train stations offer services to help carry my luggage?

  • Q. Do you offer discounts on tickets for groups?

  • Q. How can I check to see if food is served on a particular train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. How do I get a promo code?

  • Q. What should I do if the train is late?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Can I print my train ticket at the station?

  • Q. Can I book group fares online?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Where can I store my luggage on an overnight train?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. How can I find the cheapest train tickets?

  • Q. How are sleeping compartments kept secure?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. What food and drink options are on board?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Are train tickets exchangeable and refundable?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Are there ATMs on board?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Do I need to tip the train staff?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How much luggage can I take on an overnight train?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Can I bring food and drinks on board?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What happens if my train crosses an international border during the night?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Can I change seats after the train departs?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Do you offer maps of European train stations?

  • Q. How can I track the status of my refund?

  • Q. Is there a fee to take luggage on a train?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Will the train cars be air conditioned/heated?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Is there WiFi onboard?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Will the conductor take my passport?

  • Q. Can I bring my bike on board?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. I missed my train. What should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. What do I do with my luggage?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Where can I find more information about European train stations?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. What constitutes a group?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Where do I find my booking number?

  • Q. How much luggage can I take on the train?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Can I get the address and phone number for the train station?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What other types of services are available at the station?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. How early should I arrive at the train station?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Can I bring my pet on board?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Do you offer student, family and/or senior discounts?

Browse our FAQ


  • Q. How far in advance can I buy my rail pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. How do I connect between train stations in the same city?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I print my rail pass at the station?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. How do I find my train?

  • Q. Are there restrooms on the train?

  • Q. How do I get a promo code?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What is a Rail Pass?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What is the "validity period" of a rail pass?

  • Q. Can I open the train windows?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What language is spoken at the train station and on the train?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Are European trains "child friendly"?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Do I need to show my passport to board the train?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Are there shower facilities on board?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Are there discounts available for rail passes?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What is a travel day on a rail pass?

  • Q. Who is eligible to buy a rail pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

Browse our FAQ


  • Q. Does my train ticket include a seat reservation?

  • Q. Why are e tickets not available for certain trips?

  • Q. Are the fares offered on your website based on live availability?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What is a Diabolo fee?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. I missed my train. What should I do?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. What constitutes a group?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Do you offer e-tickets?

  • Q. How do I book a train ticket on your site?

  • Q. Are there discounts on train tickets?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. How do I get a promo code?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. How can I track the status of my refund?

  • Q. Can I book group fares online?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. How long are train tickets valid for?

  • Q. What language is spoken at the train station and on the train?

  • Q. Can I choose a specific seat when booking a train ticket?

Browse our FAQ


  • Q. How do I use a Rail Europe Gift Card?

  • Q. How do I use a promo code?

  • Q. How do I get a promo code?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What is the 7:00 pm rule?

  • Q. The promo code I have expired. What can I do?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. My promo code is not working. What should I do?

Browse our FAQ


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What is the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. Are there luggage handling services at the station for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

Browse our FAQ


  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.