• Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do I need to show my passport to board the train?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Where can I find more information about European train stations?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Can I open the train windows?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What should I do if the train is late?

  • Q. How are sleeping compartments kept secure?

  • Q. Do you offer maps of European train stations?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What other types of services are available at the station?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Are there shower facilities on board?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How far in advance can I buy my train ticket?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Can I bring food and drinks on board?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Will the train cars be air conditioned/heated?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How can I check to see if food is served on a particular train?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do I need to tip the train staff?

  • Q. Is there a fee to take luggage on a train?

  • Q. Are there restrooms on the train?

  • Q. Are European trains "child friendly"?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How much luggage can I take on the train?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. What do I do with my luggage?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Will the conductor take my passport?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is there WiFi onboard?

  • Q. What food and drink options are on board?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How much luggage can I take on an overnight train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

Browse our FAQ


  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. What is a travel day on a rail pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What is the "validity period" of a rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I print my rail pass at the station?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What is a Rail Pass?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How far in advance can I buy my rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Who is eligible to buy a rail pass?

Browse our FAQ


  • Q. Do I need to buy a train ticket for children or infants?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. How far in advance can I buy my train ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How long are train tickets valid for?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Are there discounts on train tickets?

  • Q. How do I book a train ticket on your site?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. How can I find the cheapest train tickets?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. How far in advance can I purchase a train ticket?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Can I print my train ticket at the station?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Do you offer e-tickets?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. What is a Diabolo fee?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Does my train ticket include a seat reservation?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

Browse our FAQ


  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. The promo code I have expired. What can I do?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. My promo code is not working. What should I do?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. What is the 7:00 pm rule?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. How can I request a brochure from your company?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What fees does Rail Europe charge?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How are sleeping compartments kept secure?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. How fast can I receive my travel documents?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Do I need to show my passport to board the train?

  • Q. Do you ship to PO and APO boxes?

  • Q. How do I use a promo code?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What if my shipment gets lost?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How do I get a promo code?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Will the conductor take my passport?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How can I track the status of my refund?

  • Q. How much luggage can I take on the train?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How can I track my shipment?

  • Q. Who should I contact with a question about a special offer?

Browse our FAQ


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How do I contact you while I’m in Europe?

  • Q. What food and drink options are on board?

  • Q. What do I do with my luggage?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Do you offer maps of European train stations?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. I missed my train. What should I do?

  • Q. Is there onboard medical help in case of emergency?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Can I change seats after the train departs?

  • Q. Can I print my train ticket at the station?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. How do I connect between train stations in the same city?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. How early should I arrive at the train station?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I open the train windows?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do I need to tip the train staff?

  • Q. Can I bring my bike on board?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Can I bring food and drinks on board?

  • Q. Are there restrooms on the train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Is there a fee to take luggage on a train?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. How are sleeping compartments kept secure?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. How do I find my train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Is there WiFi onboard?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Where can I find more information about European train stations?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Can I get the address and phone number for the train station?

  • Q. What language is spoken at the train station and on the train?

  • Q. How much luggage can I take on the train?

  • Q. What other types of services are available at the station?

  • Q. Are there shower facilities on board?

  • Q. Can I bring my pet on board?

Browse our FAQ


  • Q. Why are e tickets not available for certain trips?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Do you offer e-tickets?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

Browse our FAQ


  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. Can I book group fares online?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What constitutes a group?

  • Q. Are there luggage handling services at the station for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

Browse our FAQ


  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. What does the “Login with Facebook” button do?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. My credit card has been declined. What should I do next?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What credit cards does Rail Europe accept online?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. If I register on your site, will I start receiving spam?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. How do I create a Rail Europe account?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. How do I change my login or password?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Where do I find my booking number?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.