• Q. Where can I store my luggage on an overnight train?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. What food and drink options are on board?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What other types of services are available at the station?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Where can I find more information about European train stations?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Are European trains "child friendly"?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What do I do with my luggage?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Do I need to tip the train staff?

  • Q. Is there WiFi onboard?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I bring food and drinks on board?

  • Q. Are there shower facilities on board?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do you offer maps of European train stations?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Is there a fee to take luggage on a train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Are there restrooms on the train?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How much luggage can I take on an overnight train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Do I need to show my passport to board the train?

  • Q. Can I open the train windows?

  • Q. What should I do if the train is late?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. How much luggage can I take on the train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Will the conductor take my passport?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

Browse our FAQ


  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. How far in advance can I buy my rail pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What is a travel day on a rail pass?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What is the "validity period" of a rail pass?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Who is eligible to buy a rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I print my rail pass at the station?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What is a Rail Pass?

  • Q. What's the difference between a rail pass and a train ticket?

Browse our FAQ


  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. What is a Diabolo fee?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. How do I book a train ticket on your site?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Are there discounts on train tickets?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. How far in advance can I buy my train ticket?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. How can I book an itinerary with multiple cities?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. How can I find the cheapest train tickets?

  • Q. How long are train tickets valid for?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Can I print my train ticket at the station?

  • Q. Does my train ticket include a seat reservation?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do you offer e-tickets?

  • Q. Are the fares offered on your website based on live availability?

Browse our FAQ


  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. What is the 7:00 pm rule?

  • Q. Do you ship to PO and APO boxes?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. How can I track my shipment?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What fees does Rail Europe charge?

  • Q. Who should I contact with a question about a special offer?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. The promo code I have expired. What can I do?

  • Q. How much luggage can I take on the train?

  • Q. Will the conductor take my passport?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Are train tickets exchangeable and refundable?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What if my shipment gets lost?

  • Q. How fast can I receive my travel documents?

  • Q. How do I get a promo code?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. My promo code is not working. What should I do?

  • Q. Do I need to show my passport to board the train?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. How can I request a brochure from your company?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. How can I track the status of my refund?

  • Q. How are sleeping compartments kept secure?

  • Q. How do I use a promo code?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

Browse our FAQ


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. What is the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

Browse our FAQ


  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What food and drink options are on board?

  • Q. Can I get the address and phone number for the train station?

  • Q. Is there a fee to take luggage on a train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Are there restrooms on the train?

  • Q. Can I bring food and drinks on board?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. How do I contact you while I’m in Europe?

  • Q. How much luggage can I take on the train?

  • Q. How do I find my train?

  • Q. Can I open the train windows?

  • Q. Is there onboard medical help in case of emergency?

  • Q. What other types of services are available at the station?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I bring my bike on board?

  • Q. Can I bring my pet on board?

  • Q. I missed my train. What should I do?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Do you offer maps of European train stations?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. How are sleeping compartments kept secure?

  • Q. Are there shower facilities on board?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Where can I find more information about European train stations?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. What do I do with my luggage?

  • Q. How do I connect between train stations in the same city?

  • Q. How much luggage can I take on an overnight train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What language is spoken at the train station and on the train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Can I print my train ticket at the station?

  • Q. Do I need to tip the train staff?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. How early should I arrive at the train station?

  • Q. Is there WiFi onboard?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Can I change seats after the train departs?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. How can I check to see if food is served on a particular train?

Browse our FAQ


  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Why are e tickets not available for certain trips?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Do you offer e-tickets?

Browse our FAQ


  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I book group fares online?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What constitutes a group?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Are there luggage handling services at the station for groups?

  • Q. What is the benefit of buying passes through the group department versus the web?

Browse our FAQ


  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Where do I find my booking number?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How do I create a Rail Europe account?

  • Q. My credit card has been declined. What should I do next?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. What does the “Login with Facebook” button do?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What credit cards does Rail Europe accept online?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. How do I change my login or password?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.