Need assistance?

First tell us if you have booked your train ticket:

Then, select the relevant section for assistance:

Contact form

Rail Europe Ticketing Office

Suites 4604C,
Wheelock Square,
1717 West Nan Jing Road,
Shanghai 200040

Opening Times

Monday - Friday 09:30 – 17:30
Closed on Sat/Sun and public holiday


Enquiry hotline : +86 4008202266