With Rail Europe enjoy a train travel across Europe.
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Regular trains tickets are open for booking 60 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Regionals trains (Intercity, TER Express Regional Trains…) have more comfortable, ergonomic and spacious seats in 1st class|
|Regionals trains (Intercity, TER Express Regional Trains…) have standard comfortable seats in 2nd class|
Common Questions, Simple Answers
Q. Does taking an overnight train mean using 2 travel days on my rail pass?
A. If you travel on a direct overnight train departing after 7:00pm and arriving after 4:00am, it’s only necessary to enter the date of arrival in the travel calendar, thereby using only one travel day. If you travel on an overnight train that departs after 7:00pm but has a change of trains or arrives before 4:00am, you will be required to enter both the date of departure and arrival in the travel calendar, using two travel days of your rail pass.
Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?
A. All available delivery options for how your train tickets, rail passes, and/or reservations can be issued will be presented to you during checkout.
Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?
A. Some of the high traffic train stations in Italy, such as Milan Centrale, Rome Termini, and Florence Santa Maria Novella stations now have entry/exit gates. Access through these gates is exclusively reserved for ticket holders. It is suggested that you have your print at home or print at the station ticket ready to present upon arriving at these security gates.
Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?
A. Marketing Opportunities! Do you think you have products or services that could enrich the experience of our customers? Are you interested in exploring joint marketing initiatives? Do you have compelling content for our website?
We’re always looking to hear from potential partners and put our creative energies together for the benefit of our travellers. If you have any thoughts, feel free to drop us an email at email@example.com .
Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?
A. It’s perfectly fine, but the traveller who didn’t travel will still use a travel day on their pass.
If you’re all traveling on the same day, but split up and take different trains, those not carrying the pass will need to buy separate train tickets.
Q. How can I track the status of my refund?
A. To check the status of your refund, you can visit our Contact Us page to send us a message. Please be sure to include your original booking number so that the refund request can be researched.
Refunds processed online for e-tickets are completed immediately. Emails received for e-ticket refunds will be processed on the next business day.
Refunds for paper documents cannot be completed entirely online because your original travel documents must be sent back to us. They will be processed within 1-2 business days after the documents are received by Rail Europe. Our Customer Relations team will contact you once your refund is processed.
Please note that once a refund has been processed, it will take 7-10 business days for it to reflect in your credit card account.
Q. What should I do if a strike has been announced in the country I’m traveling to?
A. Typically, a strike only affects a few trains along certain routes. If a strike is called within a country, you may continue your travels if there are train services operating. If your train is affected by a strike, railway officials typically provide accommodations for either alternate train, or in some cases, bus transportation.
If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.
This process will allow you to submit that train ticket/reservation for a refund. Please be sure that all refund requests are received by our Customer Relations department within 30-days of the train departure date.
Q. Where can I find my e ticket number or e ticket confirmation code?
A. Your e-ticket number or e-ticket confirmation code is a string of 6 letters (or an 8 character alphanumeric code for British e-tickets) that can be found on your Rail Europe email invoice.
In addition, if you have purchased on our website while signed into your Rail Europe account, you may retrieve this code by looking up your booking in your Dashboard. You can also find it by accessing your itinerary through our mobile site or iPhone app.
Q. How do I use my Italo print at home e-ticket for travel in Italy?
A. While Italo train tickets are considered print at home e-tickets, you don’t actually need to print anything or retrieve a voucher or boarding pass at the station.
All that is required is the confirmation (PNR) code printed on your Rail Europe booking confirmation email. Just present your e-ticket confirmation code and a valid photo id to the conductor on the train - it’s that easy!
Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?
A. If the wrong date is written in the travel calendar box, you will need to enter the correct date in the next travel calendar box. Unfortunately, once the date has been entered in the travel calendar box, it cannot be corrected and there’s no way to recover that travel day on the rail pass. Be very careful when filling out the date on your rail pass as mistakes cannot be corrected. An altered travel date could be viewed as an attempt of fraud and could lead to fines or other penalties.