Exclusive limited-time Fall offer: use promo code 23FALL18 to get NT$1800 off bookings of NT$23300 or more, or 24FALL18 to get NT$2900 off bookings of NT$31500 or more. Book by October 31, 2018. Condtions apply.
- Book up to 60 days in advance
- Regional trains
With Rail Europe enjoy a train travel across Europe.
Receive your ticket directly to your address. Just take them with you and you are ready to travel. Shipping fees apply.
- Regular trains tickets are open for booking 60 days ahead.
- Get the lowest prices by booking early and don’t wait until the last minute as cheaper seats sell the fastest.
- Opt for off-peak trains when you have to travel short notice. They are more affordable than morning and evening trains along with those running on holiday eves, Friday and Sunday afternoon.
A class apart
Classes of service
|First class||Second class|
|Regionals trains (Intercity, TER Express Regional Trains…) have more comfortable, ergonomic and spacious seats in 1st class|
|Regionals trains (Intercity, TER Express Regional Trains…) have standard comfortable seats in 2nd class|
Common Questions, Simple Answers
Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?
A. Although the Rail Protection Plan™ doesn’t allow you to get reimbursed in case your trip is cancelled, you may be eligible to receive an in-store credit. That in-store credit will be good for two years (from the date the credit is issued) towards your next booking, for the full value of the products covered. You can choose to receive this credit toward a future booking or to request to have your tickets refunded per the after sales policies of the products booked.
If you choose to forego the in-store credit and opt for a refund, the regular exchange and refund rules of your products will apply, and you will be subject to the regular carriers penalties, if applicable, in addition to the Rail Europe booking fee.
Q. What should I do if I missed my scheduled train? Can I take the next one?
A. If you’re traveling with open tickets, you can take any train that doesn’t require a reservation, traveling on the route for which your open ticket was issued.
If you have an open train ticket and a reservation, you can forfeit your reservation and still use your open ticket on a train running on the same route that doesn’t require a reservation.
If your train ticket is a combined ticket and reservation, then you cannot simply board the next train. You may need to purchase a new train ticket for that train or exchange your current ticket for a new one.
First, read the exchange conditions for your train ticket. This can be found printed with your actual ticket if you have a paper ticket, or on your Rail Europe email invoice. This will allow you to determine whether your train ticket is exchangeable or not.
If you have a non-exchangeable ticket you will have to purchase a new train ticket, regardless of the delivery method of your ticket.
If you have a semi-flexible or flexible ticket (i.e. your train ticket can be exchanged for a fee and/or under certain conditions), then you may be able to exchange your current ticket for a new one. In general, these exchanges must take place prior to the train’s departure.
Contact us as soon as possible to initiate the exchange process, before the train’s departure. If you are unable to reach us by phone, seek the assistance of a station agent. Never board a train with a train ticket that includes a reservation for a different train, unless specifically authorized to do so by a railway official.
Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?
A. For most trains, the price quoted is based on “live” availability, however, for certain trains we cannot check fare availability at the time of quotation due to the technical limitations of the international rail distribution system. Therefore, we use a stored price to build your quote, based on previously confirmed fares for the trip you requested.
In rare cases, we find out that the fare used for quoting your trip is no longer available upon confirming your reservation. At that time, we receive a new price from the system based on that very moment’s availability.
Unfortunately, due to these same technical limitations, we are unable to update the stored price for a specific train, even if we find out at the time of confirmation that a fare is no longer available.
Rest assured that we’re working actively to ensure that all prices quoted to you are based on live availability and limit the usage of stored prices for quotation purposes.
Q. How far in advance can I buy my train ticket?
A. Train tickets can be purchased 60 to 180 days in advance, depending on your route of travel. Rail carrier policies vary, depending on when their schedules are available for sale.
For the best deals, purchase your train tickets three months in advance, if possible. But always book as far in advance as you can to assure the best price and to avoid your class of service being sold out (especially during peak travel season on high speed trains).
Q. Can I use more than one credit card to pay for my booking?
A. Yes. You can enter up to 10 different credit cards for a single purchase. At the time of payment, use the “Add additional card” button to display all credit card options. After entering each credit card’s information, you can modify the amount to be charged to each individual card. You’ll need to make sure that the total charged for all credit cards matches the total of your booking.
Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?
A. When you book a print at the station e-ticket you will receive a 6 or 8 alpha-numeric e-ticket confirmation code (also known as a PNR or Passenger Name Record) in your Rail Europe confirmation email. Simply print the actual paper ticket from a self-service kiosk at the train station prior to your train’s departure.
For all print at the station e-tickets, you’ll need to print the tickets before boarding your train. Your Rail Europe confirmation email is not a train ticket.
For certain routes where this ticketing method is offered, it’s possible that the kiosk to print out the ticket can only be found in the station of origin but not in the station of arrival. For instance, if you have purchased a roundtrip journey as a print at the station e-ticket, you need to make sure to print out both your outbound and inbound train tickets in the station of origin - as you will not be able to retrieve your inbound ticket (return ticket) in the station of arrival. An example of this is a trip originating in France and going into Italy, or a trip from Paris to Amsterdam.
Q. Will French National Strike affect my travel?
A. A national strike impacting rail services in France has been announced between April 3 to June 30, 2018. 24 hours prior to the scheduled day of travel, verify by train number if that train is scheduled to be in service by following this link. Train number can be found on the train ticket or the booking confirmation. If a train is impacted, and the traveller prefers not to travel during a strike day, please send all inquiries to Rail Europe through the Contact Us page or, if in France, go directly to a railway station and ask the local railway official for assistance. Please visit our dedicated national strike page for the latest updates on the situation in France.
Q. How are sleeping compartments kept secure?
A. Overnight trains have conductors on duty throughout the duration of the train ride. In addition, sleeping compartments have locks on the doors that you control.
Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?
A. Only some train tickets are eligible for reimbursement due to strikes. Please send your tickets back to our Rail Europe office at the address included in the Rail Protection Plan™ documentation that accompanied your train tickets or rail pass, and include the traveller’s Request Form.
A European railway official at the station must have stamped the train ticket indicating it was not used due to a rail strike. Requests for refunds of printed e-tickets in relation to a rail strikes must follow the procedure mentioned above. If the e-ticket has not been printed, requests for reimbursement can be e-mailed to email@example.com, prior to the train departure date.
Notice of any refund request in relation to a strike must be given within thirty 30 days of your return from Europe. Rail passes are generally not eligible for a refund in cases of a strike under the Rail Protection Plan™.
Q. What does “Activate my rail pass mean and how do I do it?
A. Activating your rail pass officially begins the clock on its travel period. This is done by having a railway official stamp and date your rail pass. Simply visit the ticket window at the train station before boarding your first train to have your pass activated. Most rail passes must be activated within 11 months of the purchase date. Boarding a train without activating your rail pass you risk being fined by the conductor.